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Quick Tip Tuesday- A Good Apology In 5 Steps

We all make mistakes. Be prepared to make amends and heal the conflict by owning your part. Here’s the recipe for a good apology.

1. State what you did wrong

2. Own that you are responsible

3. Acknowledge how this must have impacted the other person

4. Say what you will do differently in the future and/or how you will attempt to repair this wrong

5. Be sincere!

POSTED: 1 Nov, 2011

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